Returns & Exchanges
At Moona, we want you to love your glow; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. Please ensure that products are unopened and in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare Your Package
Securely pack the items in their original box and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned beauty products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing